Choose your products, select your size, and add them to your cart. Go to checkout, fill in your details, and complete your payment. You will receive a confirmation email with your order number once your order is placed. You can track your order status at any time using the tracking link in that email.
Contact us as soon as possible at info@avaewear.com with your order number. If your order has not been shipped yet, we can adjust or cancel it free of charge. Once a package has been handed to the carrier, changes are no longer possible, but you can still use our return process after delivery.
Orders placed before 2:00 PM on business days are processed and shipped the same day. You will receive a tracking link via email once your package is on its way. During busy periods such as sales or holidays, processing may take an extra business day.
Netherlands: 1-2 business days. Belgium: 2-3 business days. Other EU countries: 3-5 business days. All shipments include tracking so you can follow your package in real time. Deliveries are handled by PostNL within the Benelux and by DHL or DPD for other EU destinations.
We offer free shipping on all orders above €75 within the EU. Orders below €75 have a flat shipping rate of €4.95 for the Netherlands and Belgium. Shipping rates for other EU countries are calculated automatically at checkout based on your location.
You can return items within 30 days of delivery, provided they are unworn, unwashed, and in original condition with all tags attached. Underwear and socks cannot be returned for hygiene reasons unless the packaging is unopened. Read our full return policy on the Returns page for more details.
Email returns@avaewear.com with your order number and the items you wish to return. We will send you a free return label within 1 business day. Pack your items securely in the original packaging if possible, attach the label, and drop the package off at any PostNL point.
After receiving your return, we inspect the items within 5 business days to ensure they meet our return conditions. Your refund is then processed to your original payment method. Depending on your bank or payment provider, the refund will appear in your account within 5-10 business days after processing.
Yes, we are happy to arrange an exchange for you! Email returns@avaewear.com with your order number and the size or item you would like instead. We will arrange the exchange subject to availability. If the desired item is out of stock, we will issue a full refund instead.
Check our size guide for detailed measurements and size charts for every product category. If you are between two sizes, we recommend going up for a more relaxed, comfortable fit or down for a tighter, more compressive fit. Our customer service team is also happy to help you find the right size.
Our products are designed to be true to size with a flattering, body-hugging fit. The premium fabric features 4-way stretch that adapts to your body shape while maintaining support. When in doubt, we recommend measuring yourself and comparing your measurements with our detailed size guide.
We accept iDEAL, credit card (Visa, Mastercard, American Express), PayPal, Klarna, Apple Pay, Google Pay, and Bancontact. All transactions are securely processed through Shopify Payments with SSL encryption. Your payment details are never stored on our servers.
Yes, Klarna is available at checkout! With Klarna you can pay later within 30 days or split your purchase into 3 interest-free installments. Simply select Klarna as your payment method during checkout and follow the instructions. Klarna performs a soft credit check that does not affect your credit score.
You can reach us by email at info@avaewear.com or by sending a direct message on Instagram (@avaewear). Our customer service team responds within 24 hours on business days. For order-related questions, please include your order number so we can assist you faster.
We are currently an online-only brand, which allows us to offer premium quality at fair prices without retail markups. Follow us on Instagram and TikTok for updates on pop-up events, athlete meet-and-greets, and other in-person activations in the Netherlands and Belgium.
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